Emerald Coast Health Alliance

Patient Satisfaction Survey Results

(% that answered excellent or very good)

 

Jan

1999

July

1999

Mar

2000

Mar

2001

Mar

2002

Mar

2003

Mar

2004

April

2005

March

2007

April

2008

April

2010

Total

# Respondents

2488

2114

2727

3436 2903 2302 2299 3737 3554 3359 3413 32,332

Ease of getting through by phone

91

95

92

91 91 95 92 93 92 93 94 93

Friendliness of staff taking call

94

96

95

95 95 97 95 95 96 97 96 96

Responsiveness of staff to phone requests

93

95

93

92 92 94 93 93 93 94 95 93

Ease in getting appointment wanted

87

90

88

89 88 91 91 90 90 93 93 90

Convenience of office hours

88

92

88

89 88 92 91 91 91 92 93 90

Helpfulness of office receptionist

94

96

95

95 95 95 95 94 94 96 96 95

Registration process simple, fast, complete

92

93

92

92 90 94 91 92 92 95 94 92

Comfort and pleasantness of waiting room

90

90

91

89 89 91 89 91 89 91 92 90

Waiting time

78

83

82

80 81 81 80 85 80 82 82 81

How well staff answered questions

93

95

95

94 93 96 95 94 94 96 95 95

Doctor’s personal manner

96

97

98

96 96 98 96 96 96 98 98 96

Personal manner of assistants

96

96

97

96 95 97 96 96 97 98 97 96

Staff’s interest in you and your health

93

93

94

92 92 95 95 93 94 96 95 94

Staff’s instructions on meds and follow-up

94

94

93

92 92 94 95 93 94 96 95 94

Outcome of your medical care

91

93

92

92 90 93 93 92 93 94 94 93

Ease and courtesy of check-out

94

96

94

94 93 95 95 95 95 96 97 95

Ease of making follow-up visits

94

96

94

94 94 95 96 95 96 96 96 95

How well your bill was handled

93

93

92

92 91 93 92 93 93 94 94 93

Overall experience

95

97

96

92 91 92 94 95 97 98 95 95

Likelihood would recommend

95

96

96

93 92 93 93 95 96 96 95 95

 

 

 

 

 

 

 




 Copyright or other proprietary statement goes here.
For problems or questions regarding this Web site contact ECHA.
Last updated: 11/04/15.