Survey Results | Emerald Coast Health Alliance

Patient Satisfaction Survey Results

(% that answered excellent or very good)

	Jan 1999	July 1999	Mar 2000	Mar 2001	Mar 2002	Mar 2003	Mar 2004	April 2005	March 2007	April 2008	April 2010	Total
# Respondents	2488	2114	2727	3436	2903	2302	2299	3737	3554	3359	3413	32,332
Ease of getting through by phone	91	95	92	91	91	95	92	93	92	93	94	93
Friendliness of staff taking call	94	96	95	95	95	97	95	95	96	97	96	96
Responsiveness of staff to phone requests	93	95	93	92	92	94	93	93	93	94	95	93
Ease in getting appointment wanted	87	90	88	89	88	91	91	90	90	93	93	90
Convenience of office hours	88	92	88	89	88	92	91	91	91	92	93	90
Helpfulness of office receptionist	94	96	95	95	95	95	95	94	94	96	96	95
Registration process simple, fast, complete	92	93	92	92	90	94	91	92	92	95	94	92
Comfort and pleasantness of waiting room	90	90	91	89	89	91	89	91	89	91	92	90
Waiting time	78	83	82	80	81	81	80	85	80	82	82	81
How well staff answered questions	93	95	95	94	93	96	95	94	94	96	95	95
Doctor’s personal manner	96	97	98	96	96	98	96	96	96	98	98	96
Personal manner of assistants	96	96	97	96	95	97	96	96	97	98	97	96
Staff’s interest in you and your health	93	93	94	92	92	95	95	93	94	96	95	94
Staff’s instructions on meds and follow-up	94	94	93	92	92	94	95	93	94	96	95	94
Outcome of your medical care	91	93	92	92	90	93	93	92	93	94	94	93
Ease and courtesy of check-out	94	96	94	94	93	95	95	95	95	96	97	95
Ease of making follow-up visits	94	96	94	94	94	95	96	95	96	96	96	95
How well your bill was handled	93	93	92	92	91	93	92	93	93	94	94	93
*Overall experience*	95	97	96	92	91	92	94	95	97	98	95	95
*Likelihood would recommend*	95	96	96	93	92	93	93	95	96	96	95	95